It is important to us that quality is delivered in each and every one of our pieces. Because of this promise, all jewelry is made of stainless steel or brass and plated in authentic 14k or 18k gold.

We recommend keeping your jewelry dry and out of the water to keep your jewelry lasting its longest and looking its best. Always remember: jewelry should be the last thing you put on and the first thing you take off!

We believe that elegance should be accompanied by comfort. Each item is either gold-filled or plated over stainless steel or brass, allowing you to wear our jewelry with the grace it embodies, without worry or irritation. Your beauty deserves nothing less!

We’re excited to offer worldwide shipping, bringing our pieces to you wherever you may be. Please be aware that international orders may incur duty fees at customs, and while we strive for a seamless delivery, we cannot be responsible for these additional costs.

We also want to inform you that we cannot assume liability for lost or stolen packages. If your order goes missing, we will work with our shipping carrier to track its delivery, but we cannot take responsibility if the package shows confirmed delivery to the correct address.

Again, please note that our prices do not include any duty fees or taxes, which may be applied upon delivery.

We aim to ensure your experience is as smooth as possible. Please allow 3-5 business days for processing before your items are shipped.

For domestic orders, you can expect delivery within a few days after processing, depending on your location.

For international orders, delivery typically takes 1-3 weeks after processing, depending on the destination and customs processing times.

Once your order is on its way, you’ll receive tracking information to keep you updated. If you have any questions about your order, don’t hesitate to reach out—we’re here to help!

Please note due to the holiday season, orders may experience delays.

We appreciate your patience and understanding!

To ensure we provide the best possible service, please reach out to our team at hello@opheliajewelryco.com as soon as possible with your order details. While we will do our utmost to accommodate your cancellation request, please note that we cannot guarantee changes can be made once an order is placed. We also kindly remind you that we cannot be held responsible for any address errors or delays that may occur once your package has left our facility. Thank you for your understanding, and we’re here to assist you!

We’re truly sorry to hear that you’ve encountered a defect with your Ophelia jewelry. Your satisfaction is our priority! To help us resolve this quickly, please email us hello@opheliajewelryco.com with your order number and a brief description of the issue you’re experiencing. If possible, include a photo of the defect. Once we receive your information, we’ll guide you through the next steps for repair or replacement.

Our jewelry comes in 100% recyclable boxes. After enjoying your piece, simply recycle the box to help reduce waste and support a sustainable future.

While we do not accept returns or exchanges, we are committed to ensuring your satisfaction. If you encounter any issues with your order, please reach out to us at hello@opheliajewelryco.com. We’re here to assist you!

We accept a variety of payment methods to make your experience seamless, including Visa, Mastercard, American Express, and Discover. Additionally, you can pay using Apple Pay, Meta Pay, Google Pay, and Shop Pay.

Yes, please be aware that on all international orders the total does not include taxes, duties, or any additional fees. These charges may be applied at the point of delivery, depending on your location and local regulations. It’s important to check with your customs office for specific information regarding any potential fees.